FAQ'S
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and other major payment methods at checkout.
Can I still change or cancel my order after I have placed it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Do you offer discount codes or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping
Do you offer free shipping?
Yes, we always offer free shipping – with no minimum order value.
How long does shipping take?
UK Orders: 4-9 business days (free shipping).
Which courier service do you use?
We use reliable courier services such as Royal Mail and FedEx for our deliveries.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.
What should I do if my order has not arrived?
If your order has been delayed or has not arrived within the estimated delivery time, please contact our support team at support@gentbury.co.uk , and we will be happy to assist you.
Returns
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery.
How do I start a return shipment?
To start a return, please contact our customer service at support@gentbury.co.uk with your order number and the reason for the return. We will then provide you with further instructions.
Do i have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Can i exchange an item?
We currently do not offer direct exchanges. If you need a different product, please return your original item and place a new order
When will i receive my refund?
Once we receive your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method.
What if my item is damaged or incorrect?
If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.