Last Updated: 25-10-2025

Who We Are

Gentbury ("we," "us," or "our") operates the website gentbury.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
• Currency: GBP

Shipping Range

• Delivery Area: We currently ship in the United Kingdom.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Delivery area: We currently ship to the United Kingdom.
• Planned expansion: We are considering expanding our delivery areas in the future.
• Order processing time
• Processing Time: Orders are processed within 0-1 business day, Monday to Friday.
• Cut-off time: Orders placed before 22:00 (GMT) Greenwich Mean Time (London).
• Delivery time: Once your order has been processed, delivery takes 4 to 8 business days.
• Total estimated delivery time: 4–9 business days, depending on the delivery location in the United Kingdom.
• No Shipping: Orders are not processed on weekends or holidays.

Shipping Process

• Courier Services: We use reliable carriers such as Royal Mail and FedEx for all shipments.

• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy page.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: support@gentbury.co.uk
Phone: +44 7448620304
Hours: Monday to Friday, 09:00 AM – 05:00 PM
Address: 71-75 Shelton Street, WC2H 9JQ, Covent Garden, London, UNITED KINGDOM
Company Name: JB ECOMMERCE LIMITED
Company Reg No: 16807785