Last Updated: 25-10-2025

Who We Are

Gentbury ("we," "us," or "our") operates the website gentbury.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within the United Kingdom.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; orders placed after will be processed the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy page.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: support@gentbury.co.uk
Phone: +44 7448620304
Hours: Monday to Friday, 09:00 AM – 05:00 PM
Address: 71-75 Shelton Street, WC2H 9JQ, Covent Garden, London, UNITED KINGDOM
Company Name: JB ECOMMERCE LIMITED
Company Reg No: 16807785