This Privacy Policy explains how Gentbury (the “store”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit or make a purchase from our website. If you have any questions, please contact us at support@gentbury.co.uk.

Section 1 Use of Your Personal Data

When you place an order, we collect the information you provide to complete the transaction, such as your name, billing and delivery address, email address and order details. When you browse our website, we may also collect technical information automatically, including your IP address, device information, browser type and operating system, to help us understand how visitors use the site and to improve performance.

Email communications (where applicable): If you choose to hear from us, we may send you emails about updates, new products or store information. You can opt out at any time.

Section 2 Consent

Providing consent: When you provide personal information to complete a purchase, verify payment, arrange delivery, request a return or contact us, you consent to us collecting and using that information for that specific purpose. If we need your information for another purpose, such as marketing, we will ask for clear permission or give you a straightforward way to decline.

Withdrawing consent: You can withdraw consent for marketing or other non essential processing at any time by emailing support@gentbury.co.uk. Withdrawing consent will not affect processing that is required to fulfil an order or meet legal obligations.

Section 3 Disclosure of Information

We may share personal information where necessary to operate our store, provide services to you, comply with legal requirements or protect our rights. We may also disclose information if required by law, in response to lawful requests, or where we reasonably believe disclosure is needed to investigate or address misuse of the website or breaches of our Terms of Service.

Our Terms of Service are available here: https://gentbury.co.uk/pages/terms-of-service.

Section 4 Shopify Hosting

Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products online. Your data is stored through Shopify’s data storage, databases and applications, protected by security measures designed to help keep information safe.

Payment information: If you use a direct payment method supported by Shopify, your payment details are processed securely and handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full payment card details ourselves. Transaction related information is kept only as long as needed to complete your purchase and to meet record keeping requirements.

Section 5 Third Party Services

We use trusted third party providers to help us deliver our services, such as payment processors, delivery partners, analytics providers and customer support tools. These providers only receive the information they need to perform their services and are expected to handle it appropriately.

Independent policies: Some providers, especially payment processors, have their own privacy policies. We recommend reviewing them so you understand how your information is processed for those services.

International processing: Some providers may process data outside the United Kingdom. Where that happens, we take steps intended to ensure appropriate safeguards are in place in line with applicable data protection requirements.

Links: Our website may include links to external sites. We are not responsible for the privacy practices of third party websites. Please review their policies before providing personal information.

Google Analytics: We may use Google Analytics to understand site usage and improve content and navigation. This can include information about pages viewed, time spent on the site and general device data.

Section 6 Security Measures

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse and unauthorised access, disclosure, alteration or destruction. Where card payments are involved, payment data is handled through secure providers using encryption and PCI DSS compliant processes. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Section 7 Cookies

Our website uses cookies and similar technologies, including cookies set by Shopify, to keep the site working, remember preferences, help with analytics and support relevant marketing. Some cookies are necessary for core functionality, while others help us understand performance and improve your experience.

Managing cookies: Most browsers accept cookies by default, but you can change your browser settings to block or delete cookies. You can also manage preferences through our cookie banner where available. Please note that blocking certain cookies may affect how the site functions.

For more information about Shopify cookies, see: https://www.shopify.com/legal/cookies.

Section 8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. Updates take effect when published on our website. If we make material changes, we will highlight them on the site where appropriate. If Gentbury is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction so the store can continue operating.

Contact Information

Opening Hours: Monday to Friday, 09:00 AM – 05:00 PM

Email: support@gentbury.co.uk
Phone: +447448620304

Address:
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom

Company Name: JB ECOMMERCE LIMITED
Company Reg No: 16807785